SELLER IDENTIFICATION
In accordance with the provisions of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSICE), the following information is provided:
- Trade name: AURA ROJA.
- Company name: AURA ROJA S.L.
- Tax Identification Number (CIF): B45879632.
- Registered office: Calle del Mar 15, 2ºB, 07012 Palma de Mallorca, Balearic Islands, Spain.
- Business activity: Design and sale of jewelry, costume jewelry, and fashion accessories through electronic and digital channels.
GENERAL CONTRACTING PROCEDURE
The contracting procedure may only be carried out in Spanish. If it can be carried out in another language, this will be indicated before the contracting procedure begins.
For the purchase of products in our store to be valid, the information provided by the user to place the order must be accurate, complete, and up-to-date at all times. Failure to do so constitutes a breach of these terms, which may result in the termination of the contract with AURA ROJA.
PURCHASE CONFIRMATION
Once the purchase is complete, AURA ROJA will immediately send the user an order confirmation via email. If the customer does not agree with the information provided in this confirmation, they may request its modification or order cancellation.
In any case, the cancellation or modification request must be made within seven business days of order confirmation, via email to devcontact@auraroja.com, and provided the order has not yet been shipped.
PRICES
The prices applicable to each product are those indicated on the website on the date of the order. Prices are expressed in euros (€) and include the applicable VAT (Value Added Tax) in Spain.
However, in accordance with Law 37/1992 of December 28, on Value Added Tax, the transaction may be exempt or not subject to this tax depending on the buyer’s country of residence and their status (business/professional or private individual).
Consequently, in some cases, the final price of the order may differ from the price displayed on the website.
The invoice is issued upon shipment and is accessible and downloadable from the user account, as well as being sent in PDF format in the shipping confirmation email.
VALIDITY OF PRICES AND OFFERS
The products offered on the website, and their prices, will be available for purchase while they are displayed and viewable on the website.
Users are advised to access updated versions of the website to avoid pricing errors. In any case, orders in process will maintain their conditions for 7 days from the date of their placement.
PAYMENT METHODS
The user/buyer agrees to pay AURA ROJA for the products purchased using the accepted payment methods and for any additional amounts (including taxes).
AURA ROJA accepts the following payment methods:
- Bizum.
- Credit and debit card.
- PayPal.
- Bank transfer. This payment method does not confirm the order until the funds are received in our account.
Once the purchase is complete, a confirmation of the transaction will be sent to the email address provided. This confirmation will serve as proof of purchase and will include a link to these general terms and conditions of purchase, as well as the return policy.
The purchase confirmation and receipt are not valid as an invoice, which will be sent when the order is shipped.
DELIVERY CONDITIONS
All items in our store display their stock availability at the time of selection. If all items in your order are in stock and the order has been confirmed and paid for before 2:00 PM, we will do our best to ship it the same day.
Delivery will take place within 48-72 business hours from the time we confirm shipment. If the order is confirmed after 2:00 PM, it will ship the next business day.
If an item is out of stock, we will always inform you of the estimated delivery date provided by each supplier, which we guarantee.
In the event of any issues with delivery times, our customer service team will inform you and offer the best solution, including the option to cancel the order.
See more details on the shipping costs page.
CANELLATIONS, RETURNS AND WITHDRAWALS
Order Cancellation
An order can only be cancelled if it has not yet been shipped. To cancel an order, please send an email to devcontact@auraroja.com and provide the order reference number.
The refund will be issued via the same payment method used when placing the order.
RETURNS AND COMMERCIAL WITHDRAWALS. RIGHT OF WITHDRAWAL
Withdrawal is the right of a consumer to return goods to the seller within a legal period, without having to provide any reason or explanation and without incurring any penalty.
As established by law, the consumer has the right to withdraw from the contract within a maximum period of 14 calendar days without having to state the reason and without incurring any costs, except those stipulated in Article [number missing in original text]. 107.2 and 108 of Royal Decree 1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.
Please consult our returns policy before placing an order by visiting our returns policy page.
DISPUTE RESOLUTION PLATFORM
For your information, you can also use the European Commission’s online dispute resolution platform to submit your complaints. This platform is available at the following link: http://ec.europa.eu/consumers/odr/
DISCLAIMER
AURA ROJA is not responsible for any effects that may result from the use of insoles in pointe shoes, if necessary. To avoid errors during pointe shoe fittings, it is important that you bring the insoles or prostheses you are using at all times. Pointe shoes may become unusable if you change the insole or prosthesis used for the fitting.
Due to the nature of the product, it does not include support or assistance for its use. AURA ROJA is not responsible for providing this service, although we will always try to provide support for any questions to the best of our ability.
AURA ROJA assumes no responsibility for the misuse of products purchased on our site. More specifically, AURA ROJA is exempt from all liability for any risk or loss, personal or otherwise, that may arise as a direct or indirect consequence of the misuse of any product purchased on this website. This does not apply to a manufacturing defect or flaw in the product, in which case AURA ROJA is obligated to rectify the problem by refunding the purchase price or sending a new product.
AURA ROJA assumes no responsibility for the purchase decision of any of the products acquired; this determination rests entirely with the customer.
This website also contains links to other websites not operated by AURA ROJA (hereinafter, the «Linked Sites»). AURA ROJA has no control over the Linked Sites and therefore accepts no responsibility for them or for any loss or damage that may result from your use of them. Your use of the Related Sites will be subject to the terms and conditions of use and service contained on each of those websites.
AFTER – SALES SERVICE AND WARRANTIES
Due to the nature of the items we sell, we do not have a formal after-sales service, although we will try to answer all your questions.
All products have a two-year legal warranty. In case of damage or defects, the full amount paid will be refunded.
CUSTOMER SERVICE
For any issues with your orders, you can contact us in the way you prefer:
- By phone at +34 640 15 42 26.
- In writing by sending an email to devcontacto@auraroja.com
To make a complaint, you can choose between: - Sending an email to devcontacto@auraroja.com with the subject line: COMPLAINT and your order number.
- Requesting a complaint form via email.
DATA PROTECTION POLICY
Protecting user data is a top priority for AURA ROJA, the owner of this website.
For complete information about your rights and our data protection policy, please visit our Privacy Policy and Cookie Policy pages.
INTELLECTUAL AND INDUSTRIAL PROPERTY
These General Terms and Conditions do not grant any intellectual or industrial property rights over the AURA ROJA website or any of its constituent elements. The User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available to the public, extracting, reusing, forwarding, or using in any way, by any means or procedure, any of these elements, except where legally permitted or authorized by the holder of the corresponding rights.
The user acknowledges and accepts that the entire website, including but not limited to texts, articles, images, designs, software, content (including its structure, selection, arrangement, and presentation), audiovisual material, and graphics, is protected by trademarks, copyrights of AURA ROJA, and other legitimate registered rights, in accordance with international treaties to which Spain is a party, and other property rights and laws of Spain.
MODIFICATION OF THE TERMS OF USE
AURA ROJA reserves the right to modify, at any time, the presentation and configuration of the website, as well as these General Terms and Conditions.
Therefore, AURA ROJA recommends that all users read them carefully each time they access the website. Those contracting any of the services offered on this website will always have the General Terms and Conditions available in a visible location, freely accessible for any inquiries they may wish to make.
In the event that any clause of these General Terms and Conditions is declared null and void, the remaining clauses will remain in effect and will be interpreted taking into account the intent of the parties and the purpose of these General Terms and Conditions.
AURA ROJA may choose not to exercise any of the rights and powers granted in this document, which will not imply in any case a waiver of said rights and powers, unless expressly acknowledged by AURA ROJA or barred by the applicable statute of limitations.
APPLICABLE LAW AND JURISDICTION
These Terms of Use are governed by Spanish law. These Terms of Use are subject to the provisions of Law 7/1998, of April 13, on General Terms and Conditions of Contracts, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.
In accordance with Article 29 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, contracts concluded electronically in which a consumer is a party shall be presumed to have been concluded at the consumer’s habitual residence. Therefore, in the event of any dispute arising from these general terms and conditions, the parties submit to the jurisdiction of the courts of the User’s domicile for the resolution of any conflicts.
Likewise, electronic contracts between businesses or professionals, in the absence of an agreement between the parties, will be presumed to have been entered into at the place where the service provider is established.